To avoid unsightly discoloration of your jewelry, we recommend not wearing the jewelry for swimming , in the sauna or when sweating excessively. In some cases this can cause discoloration or damage to your jewelry.
Are the items made of real 925 sterling silver?
Yes, all of our items are made of 925 sterling silver. Some of them are also gold-plated. Each item is marked with our logo and a 925 stamp, as shown in the pictures.
Why are the items so shiny?
The items have been highly polished.
Are the items solid or hollow?
Basically all of our items are solid. But we also have a few items that are hollow. The type of processing, whether hollow or solid, is always in the item description. Please read these carefully. If there is no information listed and you are unsure, please contact us with the item number or the direct link to the item and we will check it for you.
Why does silver change color and does it go away?
Yes, silver discolors and that is normal. Pure silver reacts with hydrogen sulfide, which is found in the air. This combination forms silver sulfide on the surface. This changes color and creates the black color on your piece of jewelry. One more, the other less. It always depends on the skin type. One person wears the necklace and it discolors more quickly than another. In general, you should not go swimming, go to the sauna or wear perfume with jewelry. What can you do about it now? We generally recommend having your silver jewelry cleaned at regular intervals. At a jeweler or if you have the equipment yourself. It's kind of like a car, if you don't take care of it, it gets dirty and after a while it no longer looks like it was bought new.
The included cleaning cloth.
The included cleaning cloth is not suitable for polishing. It is there to remove dust, fingerprints or similar particles from the piece of jewelry. For professional polishing, we recommend commissioning a local jeweler. This doesn't cost too much and doesn't take long either.
Please only remove the security tag if you want to keep the item. Please use scissors or a knife. Forcibly tearing it off can damage the item.
What materials is the gilding made with?
Our items are plated with real gold.
How long does gold plating last?
There is no general answer to this. The basic material is a silver chain onto which a thin layer of gold is applied. The use and care of the chain are very important here. One wears the necklace 24/7 and doesn't take it off even when swimming, goes to the sauna with the necklace and sprays perfume on it every day. The other only wears the necklace on weekends, always handles the necklace very carefully, cleans it regularly and stores it in the jewelry box provided. On one person the gold plating doesn't last as long as on another. In general, you should not go swimming, go to the sauna or wear perfume with jewelry.
What do the numbers in parentheses in the title of each article mean?
These are our article numbers. As an example (K135). We include these item numbers in the title so that our customers can find their way around the large number of items more easily. For example, we offer plate chains in 4 widths and 5 lengths. Each item has its own item number. If you have questions about an item, you can include the item number so that we know internally which item it is about.
Do you have a customer service that people can contact with questions?
Yes, you can reach our customer service by email firstname.lastname@example.org. We will endeavor to respond to your inquiry as quickly as possible. Our customer service will respond to your inquiry from Monday to Friday from 10 a.m. to 5 p.m., usually within 24 hours. Emails will not be answered on weekends and on public holidays in North Rhine-Westphalia. For important inquiries we also have a telephone number 05221-9506087. Our customer service can be reached by telephone Monday to Friday from 10 a.m. to 3 p.m.
Which type of inquiry is better made by email and which by telephone?
It is better to send inquiries regarding shipment status by email. We need your name so that we can check in the system where the order is and can then give you the tracking number again directly. This is not very practical over the telephone. You entered an incorrect delivery address and you remember it shortly before 1 p.m. (orders are dispatched at 1 p.m.). In this case, it is advisable to call to inform us of the incorrect delivery address.
Will I receive an invoice for my order?
Of course, you will receive an invoice for every purchase. It will be sent by email to the email address provided. Please also check the spam folder as emails often end up there. If you purchase on account with Klarna, our invoice should not be understood as a request for payment. You will receive a separate invoice from Klarna with the payment information.
What time do you have to place an order for it to be shipped the same day?
All orders received and paid for by 2 p.m. Monday to Friday will be shipped on the same day.
Is there a returns slip?
We do not offer free returns.
Which shipping company do you use to ship the orders?
Currently only as a DHL package.
Will I receive a tracking number for my order?
Yes, the tracking numbers are automatically sent to the email on file. Please also check the spam folder as emails often end up there.
The desired article is not available in my length. Can you shorten/lengthen the article?
Unfortunately not. We do not have a workshop in Germany. For thin, uncomplicated items, a local jeweler can certainly help.
Can you make custom pieces?
No, unfortunately we cannot offer this service.
What do I have to pay attention to when returning a product?
For a smooth return process, it is important that the labels on the item are not removed, the item is unused and the original packaging is returned. The item can of course be tried on and tested. But it is a different matter if you wear the item for 10 days, it may be damaged or sprayed with so much perfume that the smell can no longer be removed from the item. Please repackage the item as it was delivered to you (chain wrapped in paper). This protects against damage and theft during shipping.
Which shipping company do I have to use to return the item?
That's up to you. We recommend the DHL package up to 2kg.
Is cancellation possible before the item is shipped?
Basically yes, but our shipping processes are optimized so that the order goes out as quickly as possible. This means it is not possible to stop the order once it has been dispatched. Therefore, please think carefully about whether to buy a product or not. Our shipping is external - our office (support) and shipping are in different locations.
Do you have further questions about your order or need further information?
Simply write us an email to email@example.com Our support team is available to you at any time!