FAQ - Frequently asked questions

Yes, our items are made of 925 sterling silver if they are marked as such. We also carry gold jewelry and stainless steel jewelry. Silver items are marked 925, as can be seen in the pictures.

The items have been highly polished.

Basically, all of our items are solid. However, we also have a few items that are hollow. The type of processing, whether hollow or solid, is always stated in the item description. Please read this carefully. If there is no information about this and you are unsure, please contact us with the direct link to the item and we will check it for you.

Silver discolors and that is normal. Silver jewelry reacts with hydrogen sulfide, which can be found in the air. This combination forms silver sulfide on the surface. This discolors and gives your jewelry its black color. More for some, less for others. It also always depends on your skin type. One person wears a necklace and it discolors more quickly than another. In general, you shouldn't go swimming, go to the sauna or wear perfume when you're wearing jewelry. What can you do about it? We generally recommend having silver jewelry cleaned at regular intervals. At a jeweler or yourself if you have the equipment. It's like a car: if you don't look after it, it gets dirty and after a while it won't look as good as new.

Blog post: Care and tips

The cleaning cloth provided is not suitable for polishing. It is intended to remove dust, fingerprints or similar particles from the piece of jewelry. For professional polishing, we recommend hiring a local jeweler. This does not cost too much and does not take long.

Please only remove the security label if you want to keep the item. Please use scissors or a knife to do this. Forcible tearing can damage the item.

Our items are plated with real gold.

There is no general answer to this. The basic material is a silver chain with a thin layer of gold applied to it. This depends very much on how the chain is used and cared for. One person wears the chain 24/7 and does not take it off even when swimming, goes to the sauna with the chain and sprays perfume on it every day. Another person only wears the chain at the weekend, is always very careful with the chain, cleans it regularly and stores it in the jewelry box provided. For some, the gold plating does not last as long as for others. In general, you should not go swimming, go to the sauna or wear perfume with jewelry.

These are our article numbers. For example (K135). We include these article numbers in the title so that our customers can find their way around the large number of articles a little better. For example, we have plate chains in 4 widths and 5 lengths. Each article has its own article number. If you have any questions about an article, you can include the article number so that we know internally which article you are talking about.

Yes, you can contact our customer service by email at support@taipanschmuck.de. We will endeavor to respond to your request as quickly as possible. Our customer service will respond to your request from Monday to Friday from 10 a.m. to 5 p.m., usually within 24 hours. No emails will be answered on weekends or on public holidays in North Rhine-Westphalia. For important inquiries, we also have a telephone number 05221-9506087. Our customer service can be reached by phone Monday to Friday from 10 a.m. to 3 p.m.

It is better to send inquiries regarding the shipment status by email. We need your name so that we can check the system to see where the order is and then we can give you the shipment number again directly. This is not very practical over the phone. You have given an incorrect delivery address and you remember it shortly before 2 p.m. (orders are dispatched at 2 p.m.). In this case, it is advisable to call to inform us of the incorrect delivery address.

Of course, you will receive an invoice for every purchase. It will be sent by email to the email address you provided. Please also check your spam folder as emails often end up there. If you purchase on account with Klarna, our invoice is not to be understood as a request for payment. You will receive a separate invoice from Klarna with the payment information.

All orders received and paid for by 2pm Monday to Friday will be dispatched the same day.

We do not offer free returns.

Currently only via DHL.

Yes, the tracking numbers are automatically sent to the email address provided. Please also check your spam folder as the emails often end up there.

Unfortunately not. We do not have a workshop in Germany. For thin, uncomplicated items, a local jeweler can certainly help.

No, unfortunately we cannot offer this service.

To ensure a smooth return process, it is important that the labels on the item are not removed, that the item is unused and that the original packaging is returned. The item can of course be tried on and tested. However, it is a different matter if you wear the item for 10 days and possibly damage it or spray it with so much perfume that the smell can no longer be removed from the item. Please repackage the item as it was delivered to you (chain wrapped in paper). This protects it from damage and theft during shipping.

That's up to you. We recommend the DHL package up to 2kg.

In principle, yes, but our shipping processes are optimized so that the order is sent out as quickly as possible. This means that it is not possible to stop the order once it has been sent for shipping. Therefore, please think carefully about whether to buy a product or not. Our shipping is external - our office (support) and shipping are at different locations.