After years of established presence on the market, we are unfortunately still confronted with the persistent accusation of selling fake jewelry as silver jewelry. Even the consumer protection authority has looked into our business practices in the past. Below we would like to explain the results of the sampling carried out by you in more detail. Consumer Protection acts without prior notice by removing products from our warehouse and subjecting them to a thorough inspection.
- The sample is striking - but why?
During the first inspection, the only complaint was that there was insufficient seller information on our items. We responded immediately and labeled our products accordingly so that our address has been visible on every zip bag since then.
We were then subjected to another inspection to check whether we had corrected the identified deficiencies. With success!
When purchasing jewelry online these days, the first question you should ask yourself is, "Who is behind this business?" If there are no pictures of the people behind the company in the online shop or on the associated social media sites, you should ask yourself why this is the case. In an era where social media is ubiquitous and people share their lives publicly, it is entirely reasonable to question why a company is unwilling to present its products in front of the camera and introduce itself and its corporate philosophy.
Compliance with regulatory requirements and standards may seem unimportant to many consumers until an unfortunate incident occurs. In our case, we have now received multiple confirmations from consumer protection that prove that our products are made of genuine 925 sterling silver and that there are no complaints. We have published videos documenting the melting process of our jewelry and published our invoices from suppliers that clearly state that the jewelry is silver. We want to make it clear: we do not sell any counterfeits!
Founder of the Taipan brand