Return portal

If you would like to return an item to us within your thirty day cancellation period, please follow the instructions below:

Initiate your return via the returns portal .


Do this manually using our returns form, which you can download here .

Please fill it out completely so that the return can be processed more quickly. Include it with the return.

Please only return unworn items with undamaged security tags .

The address for returns of any kind is:
AS Worldwide Distribution GmbH & Co. KG, Eimterstraße 125, 32049 Herford.

- Please report your return by email -

We recommend returning all items as a package. Letters are not insured and can easily be torn and the contents stolen. Due to weather conditions, letters are also not suitable for returning our items.

Taipan Jewelry does not offer free returns. You must pay the direct costs of the return.

The processing (inspection of the goods and subsequent refund of the purchase price) of your return can take up to fourteen days.